Remember Bluetooth marketing? Well it’s back, kind of, in the form of Beacons and Bluetooth Low Energy (BLE). It’s a proximity device that connects to smartphones via BLE and can send information and take payments seamlessly. There was much talk in marketing circles about the potential of Apple’s iBeacon, but what are the possibilities for marketers? And is it a realistic proposition?
At 2013’s launch of the iPhone 5S/C one feature slipped by barely noticed – iBeacons. The system makes use of a function called Bluetooth Low Energy. It has been available in high end smartphones for a few years, and unlike its earlier predecessor, it uses tiny amounts of power to connect to nearby devices. Beacons are small units (2-3cm long) that can be powered off a lithium watch battery for a couple of years. These can then be situated around a store and send data to and from smartphones via an app.
Imagine I go in to a department store, and I have their app on my smartphone. As I enter it, a Beacon picks up my presence and alert pops up on my mobile to tell me of an offer in a particular department. As I reach the relevant department, the app tells me where the product is. If I decide to purchase, then I can simply confirm that through the app. At the till, a photo pops up to confirm my identity and I leave the store. For many brands, that kind of scenario seems to offer a great solution to problems such as ‘showrooming’. It allows them to have a consumer conversation precisely at the point of purchase.
The system has already been tested by Shopkick in Macy’s and will shortly be rolled out to over 100 Amerian Eagle Stores. . There are also companies such as Estimote who are supplying beacons that can be cheaply purchased. Some commentators have suggested that they will become an important, distruptive technology this year
Of course, Beacons are not without their problems, many of them are similar to the old-style Bluetooth. For starters, the handset needs to have the right features available; BLE and location services turned on, and a relevant app installed (according to TNS, around 35% of people in the UK use the Bluetooth feature on their handset). But as with other marketing technologies, there are also issues of user permissions and expectations. Whilst Beacons can be used to precisely monitor and guide customers through a store, the question is whether they will find this acceptable. For example, will consumers allow their photo to pop-up on the store till in order to allow them to make an automated payment on their smartphone? Given recent privacy issues from the NSA to the WiFi tracking in London, it is unlikely that consumers will trust brands enough to allow it (there will be the inevitable cry of ‘Minority Report’).
In many ways, Beacons are a slightly more targeted version of Bluetooth marketing. Some people think it could change the world, but history suggests that the take up by consumers will be pretty small.
4 thoughts on “Bluetooth – The Revenge”
Hi there Mark,
This is Wojtek Borowicz, I’m a community manager at Estimote. Thanks for mentioning us in your post 🙂 Mostly, I wanted to address your concern, over whether consumers will find proximity marketing, and coupons or ads pushed to their smartphones and tablets, acceptable. We think they will, because if content is relevant, it also makes it useful. With proper context provided by your mobile device, you can find shopping much easier and more fun than before. Although at the momement we obviously still need to see how retailers will put that tech into broader use, and then we’ll be able to monitor how consumers react.
If you need anything feel free to drop me a line: wojtek[at]estimote.com
Thank for your response. I agree in principle, that context is important, but my brand experience is that it is unlikely to be used effectively. More importantly, I’m not sure if the consumer need exists. Don’t get me wrong, I like BLE, I’ve played with your Beacons and I think there are plenty of possibilities. But then we said that about NFC (and QR and AR etc).
Thanks for the reply. You’re of course right that it’s pretty much the consumer need that will prove how a given technology is fit for the market (well, that goes for every tech, not only BLE/NFC/QR). Although Bluetooth low-energy has some advantages over other proximity marketing solutions you’ve mentioned. First: it’s the range, measured in meters, not in inches. Consumer doesn’t have to find the signal, as the signal will reach him. Then, there is the fact that for NFC or QR it was the consumer who needed to take action. With BLE he may remain passive (unless he has Bluetooth and Wi-Fi/Cellular of – you’re right on that part), and still get the contextual message improving his shopping experience.
And on a personal note… I really liked NFC! 😉
I saw the early attempts at Bluetooth marketing – essentially another passive technology. We did some highly contextual stuff, such as at sports grounds. Generally consumers were either confused or annoyed – rarely pleased about it. I guess my question is this – where is the consumer need for Beacons/BLE? Could it just be another tech solution looking for a problem?