As one of the first retailers to create a more virtual shopping experience in Korea, Tesco have been ahead of the curve. They have just launched an F&F pop-up shop for the Jubilee in London’s Covent Garden, which will be open until the end of the Jubilee weekend. Users can try on clothes in the store, but can’t take them home there and then. That’s because the shop has no tills. Instead, users scan a QR code and pay through their online site for collection the following day from the nearby Tescos or home delivery in 2-3 days. Alternatively, there are iPad pay points, which customers can to make their purchases.
The Marks and Spencer Valentine’s day Aurasma campaign seems to have had mixed reactions. Using an outdoor poster in Waterloo Station, users are invited to download the Aursama app and view their range of lingerie. The concept is clever and is the best executed Aurasma campaign to date. Ostensibly aimed at men who are short of a Valentine’s gift (although it is likely to appeal to women as well), the advert uses the tagline ‘Love stuck’. The approach makes sense. We know from QR codes that men are more likely to scan than women and the location of the poster in Waterloo ensures sufficient dwell time to interact with it. Using the Aurasma app, the poster almost literally comes to life as models show off the underwear range.
There have been some, arguably prudish, reactions against an app that has women prancing around in their underwear. On a practical level though, users have had problems scanning the poster. Aurasma doesn’t seem to work as well as the other popular IR app, Blippar. The high position of the poster in Waterloo also makes the scanning even harder. The problem with mobile is that users won’t tolerate poor experiences before branding it as a fail.
Similar in concept to Net A Porter’s Window Shop, a campaign like this only reaches a limited audience. But it’s not about reach. These are essentially PR exercises and perhaps a test of the potential of consumer engagement of the technology. To date M&S have taken a more classic, but very successful approach to mobile, focussing on SMS and mobile web. It’s good to see them experimenting a bit.
If you want to see it in action, then scan the image below, or you can read more about their campaign here.
Unsure if you should be celebrating Valentines this year? Frankie Midnight Private Investigator may be able to help. Using a film-noir style, the online detective checks your Facebook page and delivers a report based on interactions with your ‘loved’ one.
The innovative campaign from Isobar Mobile and out of home agency, Posterscope makes clever use of outdoor, QR codes, HTML5 and Facebook’s api to create an engaging mobile-based experience. With the posters appearing in over 300 sites around the UK, it is a great demonstration of how mobile can bring together different media to create one engaging campaign. You can either find Frankie PI by scanning the code on the posters, via Twitter #Frankiepi_14, or alternatively simply point your mobile browser to doesheluv.me or doessheluv.me .
The pizza chain, Domino’s is one of the UK’s more forward thinking brands in mobile. Apps, Foursquare check-in offers and iPad apps have all been part of their mobile arsenal. This time, they have made their bus shelter posters ‘Blippable’ to promote their 555 (£5.55) pizza campaign. iPhone owners can user the Blippar App in front of the poster to claim their offer. As with QR, image recognition should be planned for context, engagement and targeting. It will be interesting to see if Domino’s have got it right with this campaign, but full marks to them for getting out there and trying it.
Update: whilst I thought this was a good example of AR, unfortunately the targeting of the campaign itself was pulled as it ‘exploited children’s credulity and vulnerability‘ according to the ASA ruling. The problem was not the AR itself, but rather the call to action. If the child had no box to scan, Weetakid said: “What?! No Weetabix?! Why make things harder for yourself?”. Is this the first AR campaign to be banned?
Kellogg’s have created a well-executed campaign using their character ‘Weetakid’. It’s a nice game with some of the best AR I’ve seen. It works using image recognition and scanning Weetabix packs from within the game. Available in iPhone and iPad, the app can be downloaded here.
The do’s and dont’s of QR –
Brands seem to love QR codes. They offer a fast, low-cost method of interaction in advertising, so they happily stick them on there. However, consumers don’t always share the same love of them. Whilst there is nothing wrong with QR codes in principle, brands often fail to to get the engagement right.
57% had scanned a QR code
40% said they had done it more than 5 times
72% said they would recall an ad with a code on it (doesn’t say if it was good or bad)
The problem is that the study came from a QR code provider. However an independent survey by Dubit of 11-18 year olds found that 72% didn’t know what the code did. Just 17% said they were likely to scan one. The research company Comscore tell us that 11% of people in the UK have scanned one and 6% say they do it regularly. In a market where half of mobile users have a smartphone that’s a pretty small number.
Some marketers use them because they see QR as faster and more convenient than the alternatives, such as shortcode SMS. Other brands use them as (in the words of one of my clients) ‘to make them look modern’. That, however, is not how consumers see the benefits. The real potential of QR is that it is an alternative to SMS, which many consumers distrust. Although everyone knows how to text, using shortcodes on ads can be problematic. Many consumers believe it will be expensive, and they worry that by sending a text, the brand will capture their mobile number and send them endless messages. So, the real benefit of QR to consumers is that it is free and anonymous. Even so, a majority of consumers don’t scan QR codes. Why not? I’ve often heard brand marketers often say that it’s all about educating the consumer and getting more scanning apps onto smartphones. However, quite the contrary is true. Brands need educating to understand when and how consumers use QR codes. There are three key elements to this: context, engagement and targeting.
Here is how they work in practice:
First of all, the code needs to be in a place where you can actually scan it and redeem it. For example the London Tube has a rash of poster ads with QR codes on them. Even the Kabbalah Centre has one. But it’s utterly pointless – there’s not enough light, you can’t hold your camera still on a moving train and there’s no signal to connect to the internet. Worst of all, the unfortunate person sitting in the seat below the poster will have your crotch in their face.
If you want a QR code to be scanned you have to have ‘dwell time’. Many marketers see QR as a faster method than in-putting text. In reality the user will have to get out their phone, open the scanner and then get a fix on the code. That can take quite a while and quite a bit of effort. If you are in a busy station with people pushing past, for example, you simply isn’t practical to scan a code. On the other hand, if you show them a URL, the user can read it in just a few seconds. In practice, reading text is much faster than scanning a code. So if you want your QR campaign to work you must choose the right media. According to Comscore the most scanned media for QR are print (newspapers and magazines), packaging and TV.
Kellogg’s is one of the few brands who have published a case study on a successful QR campaign for Crunchy Nut Clusters. It had the right context and in particular, there was dwell time. It was on the back of the cereal packet. Imagine you’re sitting at breakfast, eating your cereal, starting into space and wondering what you were going to do that day. And there it is, the code is inviting you to find out who else in the world is eating breakfast. You’ve got the time to try it. In the case of Kellogg’s more people scanned the code than sent an SMS.
Tesco Home Plus service in Korea has been widely touted as a great example of QR use. And so it should be. First of all, they got the context right. They put big bright posters in train stations where people had the dwell time to scan them. Above all, they put them in places where there was a good, fast connection where people could actually use them. The success of the campaign has led other retailers to trail QR in similar ways. John Lewis is trailing them in posters in the windows of Waitrose Stores, Argos trialled them in London stations at Christmas and eBay has used them in tags on their virtual pop-up store in London.
The other aspect of the Tesco’s service was that there was the right kind of engagement. In this case, the effort was worth the reward. By scanning the code, users were rewarded with convenience. It would be a pain to have to enter a code for each item in the basket, but the addition of the QR code makes things easy. And the ultimate reward for the user was getting their shopping delivered once you they got home.
There have been reports of good responses when using QR in TV. There are a number of reasons it makes sense – screen real-estate is limited, codes scan well on light emitted media and most people (about 84% of us) have a phone next to them when watching TV. One example is from clothing retailer, Bluefly in the US. They used QR codes to take their customers to the item advertised on their website. Not only that, but they incentivised it with a $30 discount.
AXA in Belgium produced a fairly engaging QR code by using paint posts on a poster to create it . The code was to promote their home renovation loans and it has the intrigue factor. However, it ultimately fails as the reward is not sufficient. All it does is takes you to a web URL shown underneath.
Other brands have attempted to be engaging by changing the look of their QR codes – Louis Vuitton and Coke are two examples. They look nice, but that simply isn’t enough to create engagement.
Another good example of engagement comes from Korea again. This time is was a short film festival poster. Each artists had a QR code next to their name and photo. Scanning the code presented a short video clip or animation.
The great thing about mobile marketing is that you can precisely target to your audience. We know that different demographics tend to use different handsets and do different things with them.
According to Comscore, 65% of people who scan codes are men. They are mostly used by 18-35 year-olds, so the younger and older age groups are less bothered. We also know that iPhone users scan the most, followed by Android users. Few BlackBerry owners scan QR codes.
Marks and Spencer’s tried QR codes on their juice packs. It makes a lot of sense as there isn’t much room for additional advertising or promotions, so QR solved a specific problem. The context was fine, as you could scan the codes whilst shopping or even afterwards, and the engagement was there through the reward of a free juice pack. However, their core audience are women and generally older women. Are these people likely to have a QR reader? Or download one? Or scan one? The answer was no, as the campaign did not generate a significant enough response.
Kellogg’s campaign was well targeted. Their audience was more men than women and in the 18-35 age group. In a similar vein, Heinz in the US used QR codes on their new environmental packaging. Scanning the code took the user to more information about the packaging and enter them into a competition. The campaign was well thought out – they were aimed at people in diners who would sit there looking at the bottle. It had dwell time. The target audience was skewed towards younger men and it had engagement. Did it work? One million people scanned the code. Probably the most successful QR campaign of all time. The company is running the code again, but this time it is to both raise awareness and make text donations to the charity they support.
QR may not be the future though. 2011 saw the development of image recognition and augmented reality (IR/AR) as a response mechanism. Innovative campaigns from Net-A-Porter, Heinz, Marmite, Tesco’s and Fiat showed where the channel could go. Even with IR/AR, the same principles still apply: without the right context, targeting or engagement consumers just won’t bother using them.
In case you missed this (which I did), Fiat did an interesting image recognition campaign using street signs to promote their Evo. Users downloaded their iPhone app, and when they held it in front of various different street signs it showed further content. Hold it in front of a stop sign, there was a video and information about the breaking system. Hold it in a curve sign and it tells you how the intelligent headlights move around a bend. At the end of the information users were encouraged to book a test drive and the whole thing was incentivised with prizes.
How did it fare? Over 1 million people scanned the signs and most important of all, test drives went up by 82%. All that and on a tiny budget.
Another example of why shops won’t be shops … Ebay uses QR to do a ‘Tesco Korea‘ …
In a joint venture between PayPal and Pizza Express, the two companies will now let you pay your restaurant bill from your phone. No waiting for staff to bring your bill, you can do it from the table via your mobile. This is obviously a trial venture and the app is iPhone only, PayPal users only and Pizza Express only. That doesn’t seem to be a vast audience, but PayPal seem to be pretty confident of the popularity. The sentiment is certainly a good one, as Mark Angela, Chief Executive of PizzaExpress said in a joint press release with PayPal, “We knew there was no point just launching an app for the sake of it, so we waited until we had a system that could genuinely improve our customers’ experience of eating out at PizzaExpress.”